Pilot STS Help Desk Comes to Olin Library

Need help getting connected to wireless or printing from a laptop while working in Olin Library? Student Technology Services (STS) provides such services at their help desk in Gregg Hall on the South 40, but during the month of November, they are bringing these services to Olin on a trial basis.

For help connecting to wireless or printing from a laptop, questions about GO WUSTL e-mail accounts, or assistance with Blackboard, look for the STS student technicians on Olin Level 1, at the table just inside the main entrance. The pilot project starts Monday, Nov. 5, and ends Thursday, Nov. 29.

The STS Help Desk will be staffed during the following periods*:

Mondays and Tuesdays, 8 p.m. to midnight

Wednesdays and Thursdays, 2 to 6 p.m.

*During Thanksgiving week, the desk will be staffed only on Monday, Nov. 19.

The pilot STS Help Desk in Olin is a collaboration between STS and WU Libraries. The results of the pilot will help with decisions about future STS services in Olin. To learn more about STS services, visit http://sts.wustl.edu/get-help.

Comments

[Molly Stevens]

Help desks really can be key to the happiness of Library patrons. I wonder if they would consider also doing a software help desk so that patrons could get help over the internet if necessary. I know the library at my university had tons of documents available on their website and it was pretty easy to get lost in there!